- Withdrawal is still pending.
We will process your withdrawal in 30-60 minutes; it depends on the blockchain network when the assets are being transferred to your destination wallet. To enhance the security of your assets, if your withdrawal amount is larger than a certain amount, we have to manually process your request.
- Withdrawal is under process.
Withdrawal is usually completed within 2-3 hours, depending on the network traffic. If your withdrawal status is still under process after 3 hours, please open a support ticket.
- Withdrawal completed successfully.
If your withdrawal status is succeeded, it means that we have dealt with your withdrawal and the coin has been sent on the blockchain. You need to wait for a certain number of confirmations before your coins get reflected at the destination address. If the confirmations are sufficient, please contact the receiving platform.
If there is no blockchain information available on Bitfeu platform, please contact our customer service and provide the following information:
- The recipient address and transaction id.
- The type and amount of coin.
- Your email address and registered mobile number.