- The status shows that the withdrawal is successful but there is no TXID (hash value) or blockchain record shows fail:
You shall contact the sending platform, it may be that your transfer was unsuccessful.
- There are records in the blockchain, but the confirmation is insufficient.
The deposit transaction is automatic, and the transfer will need to be confirmed by the blockchain network. Your funds will be automatically deposited into your account after a certain number of confirmation (number of confirmations may vary and will depend on the coin deposited).
- The transfer has been confirmed but still didn't arrive.
If the confirmations are enough, please check your account in few hours, as Bitfeu's system would need some time to record your deposit.
In case of a delayed deposit, please open a support ticket with transaction id, currency sent, currency expected (with address) and email for verification purposes.
- In case of wrong deposit address, Bitfieu won’t be able to recover the lost coins.
Example, BTC and BCH addresses are similar but if you send BTC to BCH address (and vice-versa), your coins can’t be recovered.